Refund Policy
Effective Date: March 5, 2025
At ProdTimes, we take pride in delivering high-quality digital products, including PDFs, eBooks, templates, and other downloadable content. Because digital products are instantly accessible and cannot be returned in the same way as physical goods, we have established the following refund policy to ensure clarity and fairness for all transactions.
By purchasing from ProdTimes, you agree to the terms outlined below.
1. All Sales Are Final
Due to the nature of digital products, all sales are considered final upon completion of the transaction. Once you have gained access to the product, whether by direct download or an emailed link, we cannot issue refunds, exchanges, or cancellations.
This policy is in place to prevent fraud and unauthorized distribution of our intellectual property. Unlike physical goods, digital content cannot be "returned" once it has been accessed. Therefore, we strongly encourage customers to carefully review product descriptions, preview materials (if available), and ensure compatibility with their needs before completing a purchase.
2. Limited Exceptions for Refunds
While we do not offer refunds for change of mind or buyer’s remorse, we will issue a refund or provide a corrected version of the product in the following circumstances:
- Defective or Corrupt Files: If the file is corrupted, does not open, or is otherwise unusable, we will provide a working version of the same
product.
- Incorrect Product Delivered: If you receive a different product than the one you purchased, we will rectify the issue by sending you the correct product.
- Product Not as Described: If the digital product significantly differs from the description provided on our website, we will assess the claim and provide a resolution where appropriate.
To qualify for a refund under these conditions, you must submit a refund request within seven (7) days of purchase by contacting [email protected] with:
- Your full name and order number
- A detailed explanation of the issue
- A screenshot or evidence of the problem (if applicable)
We will review your request within three (3) business days and provide an appropriate resolution, which may include a corrected file, store credit, or a full refund if necessary.
3. No Refunds for Change of Mind, Compatibility Issues, or User Error
We do not provide refunds under the following circumstances:
- Change of Mind: If you decide after purchase that you no longer want the product, we cannot issue a refund.
- Accidental Purchases: It is your responsibility to review your order before completing checkout.
- Lack of Technical Knowledge: If you are unfamiliar with how to use the file type provided (e.g., PDF, EPUB, DOCX, etc.), we cannot issue a refund. We recommend researching compatible software before making a purchase.
- Compatibility Issues: We provide clear information about file formats and intended usage. It is the buyer's responsibility to ensure compatibility with their devices or software before purchase.
- Dissatisfaction Based on Subjective Opinion: Refunds will not be granted simply because a customer does not like the content, writing style, or design of the product if it is as described.
4. Legal Compliance: Waiving the Right to Cancel (For UK & EU Customers)
For customers based in the United Kingdom (UK) and the European Union (EU), consumer protection laws typically grant a 14-day cooling-off period, during which buyers can request a refund for digital goods. However, under UK and EU law, this right does not apply once digital content has been downloaded or accessed, provided that the buyer explicitly agrees to waive the right to cancel before completing the purchase.
To comply with these regulations, we require customers in these regions to acknowledge and accept the following before purchase:
"By purchasing this digital product, you consent to immediate access and waive your right to cancel under the Consumer Contracts Regulations 2013."
This ensures compliance with UK and EU consumer laws while maintaining fair business practices.
5. Chargebacks and Payment Disputes
At ProdTimes, we are committed to resolving any issues directly with our customers. If you experience any problems with your purchase, we strongly encourage you to contact us first at [email protected] before initiating a chargeback or dispute with your payment provider.
By purchasing from ProdTimes, you agree to the following:
- You will not initiate chargebacks or payment disputes for non-refundable digital products.
- You will first contact our support team to resolve any issues before seeking intervention from your bank or credit card provider.
- Fraudulent chargebacks may result in permanent account suspension and being reported to payment fraud databases.
We take chargebacks seriously and will provide transaction records, product access logs, and relevant customer correspondence to payment providers to contest fraudulent disputes.
6. How to Request Support or File a Refund Claim
If you experience any technical issues with your digital product, we are happy to assist you. Please follow these steps:
1. Check Your Email for Download Links: Sometimes, emails with download links may be delayed or sent to your spam folder.
2. Ensure You Have the Right Software: Many digital files require specific software (e.g., Adobe Reader for PDFs, Microsoft Word for
DOCX files). Please verify compatibility.
3. Contact Us for Assistance: If you still experience issues, email [email protected] with your order details and a description of
the problem.
We aim to respond to all inquiries within two (2) business days
7. Updates to This Refund Policy
ProdTimes reserves the right to modify this refund policy at any time. Any updates will be reflected on this page with a revised "Effective Date" at the top. We encourage customers to review this policy periodically to stay informed of any changes.
8. Contact Information
For any questions regarding this refund policy, please contact:
ProdTimes Customer Support
Email: [email protected]